How Ordering Works: Payment, Shipping, Tracking and Rewards

Here is how ordering works, from checkout to delivery.

Payment

You pay by card at checkout. Payments are processed by Stripe, so your card details are entered on Stripe's payment form. Where it is offered, you can choose cash on delivery instead and pay when the order arrives.

Shipping

Orders over $100 ship free. Orders below that have a flat $10 shipping charge, shown at checkout, so you see the full total before you enter your card details.

Tracking and cancellations

Every order appears in your account, where you can follow its status. If you need to cancel, send a cancellation request from the same page before the order ships.

Rewards

Eligible orders earn reward points, which are added to your account. Your account shows your current balance.

If something in your order does not look right, your account page is the best place to start.