Customer Support

Help Center

Find answers about orders, payments, shipping and your account, or contact our team.

Quick Actions

Check the status of your recent purchases

Get help from our customer service team

Open a delivered order and request a return within 30 days of delivery

Getting Started

Learn the basics of shopping with us

Orders & Shopping

Everything about placing and managing orders

Payments & Billing

Payment methods, billing, and refunds

Shipping & Delivery

Shipping options, costs, and delivery info

Returns & Refunds

Returning delivered items, cancelling before shipping, refunds and your wallet

Account & Security

Account management and security features

Message us

Send our support team a message from the contact page

Available online

Response: Reply by email

Email Support

Send us a detailed message about your issue

demo@launchy.ca

Response: Reply by email

Phone Support

Speak directly with a support representative

Mon–Sat 10:00–19:00 ET

Response: Immediate

Need More Help?

Read the FAQ, write to us, or follow a step-by-step guide

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